Description: Business Process Mapping : Improving Customer Satisfaction, Paperback by Jacka, J. Mike; Keller, Paulette J., ISBN 0470446285, ISBN-13 9780470446287, Brand New, Free shipping in the US A holistic approach to harnessing a companys processes to achieve true customer satisfaction
Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities. These competing priorities result in conflicting processes. To help achieve true customer satisfaction, manage-ment needs tools that allow for a holistic approach to analyzing these processes. This book provides that tool. It shows corporations how to analyze and enhance their critical processes in order to deliver the highest level of service to their internal and external customers. Providing a clear understanding of what process mapping can do for a company as well as practical applications for each step in process mapping, this useful guide outlines a proven method for assuring better processes and building a more customer-focused company.
Price: 40.67 USD
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Item Specifics
Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 14 Days
Refund will be given as: Money Back
Book Title: Business Process Mapping Workbook : Improving Customer Satisfaction
Number of Pages: 272 Pages
Language: English
Publisher: Wiley & Sons, Incorporated, John
Publication Year: 2009
Item Height: 0.8 in
Topic: Customer Relations, Management, Auditing
Illustrator: Yes
Genre: Business & Economics
Item Weight: 16.8 Oz
Author: Paulette J. Keller, J. Mike Jacka
Item Length: 9.9 in
Item Width: 6.9 in
Format: Trade Paperback
