Description: Further DetailsTitle: Performance MeasurementCondition: NewEAN: 9780877667346ISBN: 9780877667346Edition: Second EditionPublisher: Urban Institute Press,U.S.Format: PaperbackRelease Date: 01/16/2007Language: EnglishSubtitle: Getting ResultsISBN-10: 0877667349Description: Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.Country/Region of Manufacture: USGenre: Law & PoliticsBook Series: Urban Institute PressAuthor: Harry P HatryTopic: Science Nature & MathRelease Year: 2007 Missing Information?Please contact us if any details are missing and where possible we will add the information to our listing.
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Publication Name: Performance Measurement
Title: Performance Measurement
EAN: 9780877667346
ISBN: 9780877667346
Release Date: 01/16/2007
Release Year: 2007
Subtitle: Getting Results
ISBN-10: 0877667349
Country/Region of Manufacture: US
Series: Urban Institute Press
Edition: 2
Book Title: Performance Measurement : Getting Results
Number of Pages: 342 Pages
Language: English
Publisher: Rowman & Littlefield Publishers, Incorporated
Topic: Total Quality Management, Human Resources & Personnel Management, Public Policy / City Planning & Urban Development
Publication Year: 2007
Item Height: 0.8 in
Features: Revised
Illustrator: Yes
Genre: Political Science, Business & Economics
Item Weight: 0 Oz
Item Length: 11 in
Author: Harry P. Hatry
Book Series: Urban Institute Press Ser.
Item Width: 8.5 in
Format: Trade Paperback
