Description: Service Systems Implementation by Haluk Demirkan, James C. Spohrer, Vikas Krishna Estimated delivery 3-12 business days Format Hardcover Condition Brand New Description Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. Publisher Description Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions.The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience.Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science. Details ISBN 1441979034 ISBN-13 9781441979032 Title Service Systems Implementation Author Haluk Demirkan, James C. Spohrer, Vikas Krishna Format Hardcover Year 2011 Pages 310 Edition 2011th Publisher Springer-Verlag New York Inc. GE_Item_ID:140271214; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys
Price: 127.1 USD
Location: Fairfield, Ohio
End Time: 2025-01-25T03:02:25.000Z
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Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
ISBN-13: 9781441979032
Book Title: Service Systems Implementation
Number of Pages: Xxvi, 310 Pages
Language: English
Publication Name: Service Systems Implementation
Publisher: Springer
Subject: Management Information Systems, Electronic Commerce (See Also Headings under Business & Economics / E-Commerce), Operations Research, Client-Server Computing, Management
Publication Year: 2011
Type: Textbook
Item Weight: 50.4 Oz
Item Length: 9.3 in
Subject Area: Computers, Business & Economics
Author: James C. Spohrer
Item Width: 6.1 in
Series: Service Science: Research and Innovations in the Service Economy Ser.
Format: Hardcover
