Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:Serving Online Customers: Lessons For Libraries From The Business WorldISBN13:9780810887329ISBN10:0810887320Author:Barclay, Donald A. (Author)Description:Before The Web Existed, Anyone Who Wanted Free Information Had To Use The Library Now, A Wealth Of Information On Every Possible Service Is Accessible Online To Compete In The Digital Age, Libraries Must Provide Outstanding Customer Service To Their Virtual Users In Serving Online Customers: Lessons For Libraries From The Business World, Donald A Barclay Carefully Examines Business Literature To Identify The Best Customer Service Practices Of Online Companies And Shows Readers How To Adapt These Practices To The Library Environment Chapter Coverage Includes These Critical Areas: -Improving The Self-Service Experience -Bringing Reference Service To The Online Customer -Adding Libraries To The Distance Education Mix -Designing Library Websites For Both Trust And Pleasure -Implementing Recommendation Agents And Avatars Into Online Services -Linking Continuous Assessment To Online Service Improvement This Book Will Help Any Library Greatly Enhance Their Online Users' Experience And Help Bring New Users To The Library Binding:Paperback, PaperbackPublisher:Rowman & Littlefield PublishersPublication Date:2014-08-01Weight:0.74 lbsDimensions:0.58'' H x 9.15'' L x 5.99'' WNumber of Pages:223Language:English
Price: 95.24 USD
Location: USA
End Time: 2025-01-22T01:14:44.000Z
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Book Title: Serving Online Customers: Lessons For Libraries From The Bus...
Item Length: 8.9 in
Item Height: 0.6 in
Item Width: 6.1 in
Author: Donald A. Barclay
Publication Name: Serving Online Customers : Lessons for Libraries from the Business World
Format: Trade Paperback
Language: English
Subject: Internet / General, Library & Information Science / Digital & Online Resources, Library & Information Science / General, Library & Information Science / Administration & Management, Distance, Open & Online Education
Publisher: Rowman & Littlefield Publishers, Incorporated
Publication Year: 2014
Type: Textbook
Subject Area: Computers, Education, Language Arts & Disciplines
Item Weight: 11.5 Oz
Number of Pages: 232 Pages
