The Conflict Resolution Training Program: Participant's Workbook

Description: The Conflict Resolution Training Program Participant's Workbook offers both new and seasoned negotiators, mediators, and arbitrators a step-by-step approach for learning dispute resolution techniques. This hands-on workbook is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for learning the skills needed to resolve conflicts. Trainers and participants can select the sections of the flexible program that best meet their specific objectives and goals.
Authors Prudence Bowman Kestner and Larry Ray have years of experience conducting conflict-resolution trainings and seminars with a wide variety of organizations. Together they developed the Participant's Workbook based on their highly successful Conflict Resolution Training Program. The workbook includes valuable lessons on multi-option dispute resolution, conflict and conflict management, communication skills, values, perspectives, creativity, consensus, negotiation, mediation, and arbitration. The Conflict Resolution Training Program includes

An exploration of such critical issues as stereotyping, perspectives, and power
A description of how creativity is of vital importance for resolving conflicts
Suggestions for honing communication skills such as empathic listening, questioning, validating, reframing, and nonverbal communication
A proven multi-option approach to dispute resolution
Recommendations for dealing with crisis, the nature of conflict, styles of conflict management, and impasse
An explanation of the distinction betweenpositions and issues
Detailed descriptions of the stages of mediation
Role plays for learning mediation skills

Price: 60.07 AUD

Location: Hillsdale, NSW

End Time: 2024-12-10T03:14:43.000Z

Shipping Cost: 25.57 AUD