Description: The Conflict Resolution Training Program Participant's Workbook offers both new and seasoned negotiators, mediators, and arbitrators a step-by-step approach for learning dispute resolution techniques. This hands-on workbook is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for learning the skills needed to resolve conflicts. Trainers and participants can select the sections of the flexible program that best meet their specific objectives and goals.
Authors Prudence Bowman Kestner and Larry Ray have years of experience conducting conflict-resolution trainings and seminars with a wide variety of organizations. Together they developed the Participant's Workbook based on their highly successful Conflict Resolution Training Program. The workbook includes valuable lessons on multi-option dispute resolution, conflict and conflict management, communication skills, values, perspectives, creativity, consensus, negotiation, mediation, and arbitration. The Conflict Resolution Training Program includes
- An exploration of such critical issues as stereotyping, perspectives, and power
- A description of how creativity is of vital importance for resolving conflicts
- Suggestions for honing communication skills such as empathic listening, questioning, validating, reframing, and nonverbal communication
- A proven multi-option approach to dispute resolution
- Recommendations for dealing with crisis, the nature of conflict, styles of conflict management, and impasse
- An explanation of the distinction betweenpositions and issues
- Detailed descriptions of the stages of mediation
- Role plays for learning mediation skills
Price: 35.67 USD
Location: Hillsdale, NSW
End Time: 2025-01-07T02:33:30.000Z
Shipping Cost: 0 USD
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Item Specifics
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 60 Days
Refund will be given as: Money back or replacement (buyer's choice)
Return policy details:
EAN: 9780787955816
UPC: 9780787955816
ISBN: 9780787955816
MPN: N/A
Book Title: The Conflict Resolution Training Program: Particip
Number of Pages: 176 Pages
Publication Name: Conflict Resolution Training Program : Participant's Workbook
Language: English
Publisher: Wiley & Sons, Incorporated, John
Publication Year: 2002
Item Height: 0.4 in
Subject: Conflict Resolution & Mediation, General, Interpersonal Relations
Item Weight: 15.2 Oz
Type: Workbook
Subject Area: Family & Relationships, Psychology, Business & Economics
Item Length: 10.9 in
Author: Prudence B. Kestner, Larry Ray
Item Width: 8.5 in
Format: Trade Paperback
