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Special Attributes: EX-LIBRARY
Publication Name: McGraw-Hill Education
Book Title: Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business
Number of Pages: 240 Pages
Language: English
Publisher: Mcgraw-Hill Education
Item Height: 0.8 in
Publication Year: 2013
Topic: Training, Industries / Service, Customer Relations
Illustrator: Yes
Genre: Business & Economics
Item Weight: 17.4 Oz
Item Length: 9.2 in
Author: Richard B. Chase, Sriram Dasu
Item Width: 6.3 in
Format: Hardcover