Understanding Relationship Selling: How to build customer's rapport, respect & t

Description: Understanding Relationship Selling by Catherine Mattiske Combines self-study with realistic workplace activities to develop skills in understanding the value of building relationships with customers to facilitate repeat business and achieve referrals. This volume compares traditional selling techniques with more modern sales processes based on the development of trust, rapport, and empathy. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description Understanding Relationship Selling: How to Build Customers Rapport, Respect and Trust Understanding Relationship Selling combines self-study with realistic workplace activities to develop skills in understanding the value of building relationships with your customers to facilitate repeat business and achieve referrals. It compares traditional selling techniques with more modern sales processes based on the development of trust, rapport and empathy. This Learning Short-take(R) will guide you in evaluating your own approach to selling, and help you develop new and innovative strategies to foster key relationships, understand customer needs, and provide appropriate sales solutions. Relationship selling is based on the premise that the best source of new business is through existing customers and referrals from existing customers. This approach requires a long-term commitment to providing ongoing customer satisfaction, rather than just a short-term focus on making sales. While relationship selling may take longer to cultivate, the organization will be rewarded with high levels of repeat business, new business and referrals from satisfied customers. Understanding Relationship Selling includes the Relationship Selling Job Aid, provided as a free downloadable tool. Author Biography Global business educator and author, Catherine Mattiske, is the founder of TPC - The Performance Company, a leading training and consulting organization that has worked with Fortune 100 companies worldwide. Established in 1994, TPC has offices in Sydney, Los Angeles, New York, London, Singapore, and Basel (Switzerland). Catherine is the author of more than 30 books, including the Learning Short-take(R) series and "Unlock Inner Genius: Power Your Path to Extraordinary Success". Discover your teams Genius Quotient at thegeniusquotient.com. Details ISBN1921547197 Author Catherine Mattiske Short Title UNDERSTANDING RELATIONSHIP SEL Publisher Tpc - The Performance Company Pty Limited Language English ISBN-10 1921547197 ISBN-13 9781921547195 Media Book Format Paperback Imprint Tpc - The Performance Company Pty Limited Country of Publication United States Illustrations Illustrations, color UK Release Date 2010-04-04 Series Learning Short-Take Edition 3rd Subtitle How to build customers rapport, respect & trust Pages 94 Edition Description 3rd ed. Year 2022 Publication Date 2022-12-01 Audience General We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:98089041;

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