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Zap the Gaps! Target Higher Performance and Achieve It!

Description: In the bestselling tradition of The One Minute Manager, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving. Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps, Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business problem: his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance improvement:

Price: 7 USD

Location: Denver, Colorado

End Time: 2025-02-07T08:23:31.000Z

Shipping Cost: 4.25 USD

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Zap the Gaps! Target Higher Performance and Achieve It!

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Return shipping will be paid by: Buyer

All returns accepted: Returns Accepted

Item must be returned within: 30 Days

Refund will be given as: Money back or replacement (buyer's choice)

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price: 12.23

yearPublished: 2002

Author: Kenneth H. Blanchard

Book Title: Zap the Gaps! Target Higher Performance and Achieve It!

Language: English

Format: Hardcover

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